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文檔簡介

MemoWriting1/21memomemorandumDefinition:ashortofficialnotetoanotherpersoninthesamecompanyororganizaion.（致公司或組織內(nèi)部另一人）公務(wù)便條/備忘錄athingtoberemembered

2/21LearningObjectives1.knowthecharacteristicsofmemo;2.understandthebasicformatofmemo;3.befamiliarwithdifferenttypesofmemo;4.writebusinessmemossuccessfully.3/211.CharacteristicsofmemoComparememostoletters:Memosarealwaysusedtosendinformationtootherswithinanorganization,whilelettersusuallycommunicatewithsomeoneoutsideanorganization;Memosarenormallyusedfornon-sensitivecommunication.Memosareshortandto-the-point.Memoshaveadirectstyle.4/21Memosdonothaveasalutation（稱呼語）.Memosdonothaveacomplimentaryclosing.Memoshaveaspecificformatthatisverydifferentfromabusinessletter.Thestandardbusinessmemoformatisgenerallynomorethanonepagelong.5/212.Memoformat

aheadingsection（書端）

abodysection（正文）6/212.1aheadingsectionMEMORANDUMTo:NameandTitleofrecipientFrom:NameandTitleofmemo’swriterDate:ThedateonwhichthememoisdistributedSubject:Briefstatementsummarizingsubjectofmemo7/21Sample1MemoTo:KellyAnderson,MarketingExecutiveFrom:AndySmith,MarketResearchAssistantDate:May18,2023Subject:SummerClothesLinePromotion8/212.2abodysection（正文）

openingsegment

discussionsegment

closingsegment9/212.2.1Openingsegment（開場部分）Theopeningexplainsthereasonforthecorrespondence.First,thewriterusuallystatestheproblem,needorannouncement,thenhe/shemakesthepurposeofthememoclear.Memo'srecipientcangetanoverviewofthememobyreadingthissegment.10/21

2.2.2Discussionsegment（討論部分）

Inthissegment,thewritergenerallygivesdetailsabouttheproblems,orexplainsthestepsthathe/shehastakenormethodsorsourceshe/shehasusedtosolvetheproblem.11/21

2.2.3Closingsegment（結(jié)束部分）

Thissegmentnormallystatesclealytheactionthewriterexpectstherecipienttotake.12/21

Sample2

MEMORANDUMHeading:To:MarketingDepartmentFrom:SteveAnderson,AssistantVicePresidentDate:December31,2023Subject:2023PhonePolicyChangesOpeningSegment:OnJanuary1st,2023,ourcompanyisimplementinganewphonepolicy.Becauseofcustomercomplaintsthatourphonesringforever,wearerequiringallemployeestomakeagood-faithattempttoanswertheirphoneswithinthefirstthreerings.Pleasereviewthisdocumentbeforethatdatetoensureyouunderstandandcanimplementthenewphoneprotocols.Discussingsegment:Overthepastthreeyears,ourcompanyhasaveragedfourringstopickupoutsidelines.Thisstatisticisbasedonover10,000incomingcalls.AccordingtothebetterbusinessadvocacythinktankPhonyRingInstituteinBoulder,Colorado,ourcompany’sphoneringresponserateiswellbelowthenationalaverageforcompetitivecompaniesinoursector.Closingsegment:OnJanuary1st,2023,pleaseanswerthephoneonthefirstthreerings.Ifyouhaveanyquestionsaboutthisnewpolicypleasecontactmeninthenextfewweeks.13/213.commontypesofmemodirectivememoresponsememotripreportmemo14/213.1Directivememo（指令型備忘錄）Adirectivememostatesapolicyorprocedurethewriterwantsthereaderorco-corkertofollow.15/21

Sample3

MEMORANDUMTo:DesignTeam#362From:W.B.WorkingDate:May27,2023Subject:ProjectScheduleAsaresultofyesterday’smeeting,Isuggestwefollowtheprojectschedulelistedbelow.Remember,wemustsubmitaproposalbynoononJuly2.ScheduleTaskCompletionDateDivideresearchintogroupsandcompileinformationJune6ReviewdesignsfromKateandBillJune11WriteProposalJune23ReviewProposalJune26SubmitProposalforprintingJune2716/213.2Responsememo（回復(fù)型備忘錄）Thepurposeofthememoistoprovidetherecipientwithdesiredinformation.Itusuallyhasfourparts:purposestatement,summary,discussionandaction.17/21Sample4MEMORANDUMTo:PaulLeroy,RegionalSalesManagerFrom:LeeWei,AssistantSalesManagerDate:May20,2023Subject:AbouttheInquiryPurpose:IhavedealtwiththeinquirythatyoupassedtomeonFriday.Summary:ThisinquirywasfromMRLEECaterersofCentral,whowantedtoknowwhetherwecouldofferhimaspecialwholesalediscountonfoodandwineforhisbusiness.Discussion:ItoldMr.LEEthatStop&Shopwasaretail,ratherthanawholesalesupermarketchain.However,Ialsotoldhimthatwecouldofferhiscompanythesamediscountfacilityofferedtoallourcustomers5%discountonordersover$1,000.Action:However,Imadeitclearthatpaymenthadtobemadenolaterthan20daysafterreceiptofinvoice,andthatpaymentafterthattimewassubjecttointerestandalldiscountsbecamevoid.18/213.3Tripreportmemo（行程型備忘錄）Atripmemoisusuallysenttoasupervisorafteranemployeereturnsfromabusinessventure.Ithasthesamefourpartsasresponsememo:purposestatement,summary,discussionandaction.19/21

Sample5

MEMORANDUMTo:DesignTeam#362From:W.B.WorkingDate:May27,

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