第/r/nPAGE/r/n9/r/n頁(yè)共/r/nNUMPAGES/r/n9/r/n頁(yè)/r/n2021客/r/n?/r/n戶經(jīng)理個(gè)人/r/n?/r/n工作總結(jié)/r/n?/r/n我擔(dān)任大客/r/n?/r/n戶營(yíng)銷經(jīng)理/r/n?/r/n四年來(lái)，盡/r/n?/r/n力用誠(chéng)心贏/r/n?/r/n得客戶，用/r/n?/r/n細(xì)心服務(wù)客/r/n?/r/n戶，用愛(ài)心/r/n?/r/n關(guān)心客戶，/r/n?/r/n表現(xiàn)出良好/r/n?/r/n的服務(wù)能力/r/n?/r/n、協(xié)調(diào)能力/r/n?/r/n和承受能力/r/n?/r/n，取得了顯/r/n?/r/n著的營(yíng)銷服/r/n?/r/n務(wù)業(yè)績(jī)，得/r/n?/r/n到了公司領(lǐng)/r/n?/r/n導(dǎo)和員工們/r/n?/r/n的充分肯定/r/n?/r/n，受到了大/r/n?/r/n客戶們的一/r/n?/r/n致好評(píng)。/r/n?/r/n一、積極推/r/n?/r/n進(jìn)轉(zhuǎn)型業(yè)務(wù)/r/n?/r/n，把握商機(jī)/r/n?/r/n增效益/r/n為/r/n?/r/n積極推進(jìn)電/r/n?/r/n信業(yè)務(wù)轉(zhuǎn)型/r/n?/r/n，我堅(jiān)持做/r/n?/r/n到把握商機(jī)/r/n?/r/n。___年/r/n?/r/n___月_/r/n?/r/n__陽(yáng)光保/r/n?/r/n險(xiǎn)公司成立/r/n?/r/n，在走訪客/r/n?/r/n戶時(shí)發(fā)現(xiàn)，/r/n?/r/n該客戶比較/r/n?/r/n重視宣傳本/r/n?/r/n公司品牌。/r/n?/r/n我看在眼里/r/n?/r/n，喜在心里/r/n?/r/n，迅速向這/r/n?/r/n一客戶推出/r/n?/r/n了號(hào)碼百事/r/n?/r/n通業(yè)務(wù)，其/r/n?/r/n中客戶首選/r/n?/r/n冠名播報(bào)業(yè)/r/n?/r/n務(wù)。冠名播/r/n?/r/n報(bào)是在用戶/r/n?/r/n撥/r/n打114/r/n?/r/n查詢號(hào)碼時(shí)/r/n?/r/n，商家可以/r/n?/r/n在播報(bào)查號(hào)/r/n?/r/n進(jìn)入服務(wù)程/r/n?/r/n序前插播企/r/n?/r/n業(yè)的品牌宣/r/n?/r/n傳，每天近/r/n?/r/n十萬(wàn)次的查/r/n?/r/n號(hào)量有助于/r/n?/r/n商家迅速樹(shù)/r/n?/r/n立品牌形象/r/n?/r/n。但一開(kāi)始/r/n?/r/n，該客戶對(duì)/r/n?/r/n1___號(hào)/r/n?/r/n碼百事通陌/r/n?/r/n生，對(duì)可能/r/n?/r/n產(chǎn)生的效果/r/n?/r/n表示懷疑。/r/n?/r/n我當(dāng)場(chǎng)撥打/r/n?/r/n114，首/r/n?/r/n先聽(tīng)到的就/r/n?/r/n是某品牌的/r/n?/r/n播報(bào)，并告/r/n?/r/n訴客戶平均/r/n?/r/n每天撥打1/r/n?/r/n14的話務(wù)/r/n?/r/n量。同時(shí)為/r/n?/r/n客戶算了一/r/n?/r/n筆經(jīng)濟(jì)帳，/r/n?/r/n將號(hào)碼百事/r/n?/r/n通廣告和電/r/n?/r/n視廣告、報(bào)/r/n?/r/n紙廣告以及/r/n?/r/n其他媒體/r/n廣/r/n?/r/n告的受眾群/r/n?/r/n體、經(jīng)濟(jì)成/r/n?/r/n本、效益評(píng)/r/n?/r/n估等方面進(jìn)/r/n?/r/n行了比較和/r/n?/r/n測(cè)算。比較/r/n?/r/n過(guò)后，客戶/r/n?/r/n覺(jué)得冠名播/r/n?/r/n報(bào)真的十分/r/n?/r/n劃算，當(dāng)場(chǎng)/r/n?/r/n簽訂1__/r/n?/r/n_號(hào)碼百事/r/n?/r/n通冠名播報(bào)/r/n?/r/n的協(xié)議，繳/r/n?/r/n納了業(yè)務(wù)費(fèi)/r/n?/r/n___元。/r/n?/r/n_/r/n__年/r/n?/r/n___月，/r/n?/r/n___大興/r/n?/r/n商廈改制賣(mài)/r/n?/r/n給仇九陶等/r/n?/r/n私營(yíng)業(yè)主，/r/n?/r/n原___大/r/n?/r/n酒店由于電/r/n?/r/n信費(fèi)用問(wèn)題/r/n?/r/n將所有電話/r/n?/r/n撤除，仇老/r/n?/r/n板委托趙律/r/n?/r/n師全權(quán)負(fù)責(zé)/r/n?/r/n電信業(yè)務(wù)談/r/n?/r/n判，趙律師/r/n?/r/n與聯(lián)通、移/r/n?/r/n動(dòng)、鐵通、/r/n?/r/n網(wǎng)通等電信/r/n?/r/n運(yùn)營(yíng)商全面/r/n?/r/n接觸，了解/r/n?/r/n各運(yùn)營(yíng)商的/r/n?/r/n費(fèi)用、服務(wù)/r/n?/r/n等情況，用/r/n?/r/n其他運(yùn)營(yíng)商/r/n?/r/n的低資費(fèi)作/r/n?/r/n為談判的法/r/n?/r/n碼，我與部/r/n?/r/n門(mén)負(fù)責(zé)人商/r/n?/r/n量，采取避/r/n?/r/n重就輕方式/r/n?/r/n與其周旋，/r/n?/r/n不在價(jià)格上/r/n?/r/n與其糾纏，/r/n?/r/n反復(fù)宣傳我/r/n?/r/n公司的產(chǎn)品/r/n?/r/n品牌、服務(wù)/r/n?/r/n品牌，合理/r/n?/r/n利用電信業(yè)/r/n?/r/n務(wù)的組合營(yíng)/r/n?/r/n銷，精心制/r/n?/r/n作方案上門(mén)/r/n?/r/n拜訪詳談。/r/n?/r/n當(dāng)我發(fā)現(xiàn)趙/r/n?/r/n律師___/r/n?/r/n重點(diǎn)在于服/r/n?/r/n務(wù)，我欣喜/r/n?/r/n萬(wàn)分。因?yàn)?r/n?/r/n我有百分之/r/n?/r/n百的信心做/r/n?/r/n好服務(wù)工作/r/n?/r/n，有百分之/r/n?/r/n百的信/r/n心讓/r/n?/r/n客戶滿意。/r/n?/r/n雙方就虛擬/r/n?/r/n網(wǎng)、管道鋪/r/n?/r/n設(shè)、寬帶上/r/n?/r/n網(wǎng)、公共場(chǎng)/r/n?/r/n所的無(wú)線上/r/n?/r/n網(wǎng)以及小靈/r/n?/r/n通的信號(hào)覆/r/n?/r/n蓋等方面的/r/n?/r/n細(xì)節(jié)作了進(jìn)/r/n?/r/n一步的交流/r/n?/r/n，在整個(gè)談/r/n?/r/n判中終于戰(zhàn)/r/n?/r/n勝其他運(yùn)營(yíng)/r/n?/r/n商，與該酒/r/n?/r/n店達(dá)成了合/r/n?/r/n作意向。該/r/n?/r/n客戶___/r/n?/r/n月___日/r/n?/r/n提出需求，/r/n?/r/n要求在5、/r/n?/r/n1勞動(dòng)節(jié)之/r/n?/r/n前將___/r/n?/r/n部電話、_/r/n?/r/n__條__/r/n?/r/n_m光纖_/r/n?/r/n__到位。/r/n?/r/n要在這么短/r/n?/r/n時(shí)間內(nèi)完成/r/n?/r/n這么多任務(wù)/r/n?/r/n是相當(dāng)困難/r/n?/r/n的。但要強(qiáng)/r/n?/r/n的我覺(jué)得正/r/n?/r/n好讓客戶真/r/n?/r/n切感受我們/r/n?/r/n的服務(wù)質(zhì)量/r/n?/r/n和響應(yīng)速度/r/n?/r/n。于是我當(dāng)/r/n?/r/n天就將訂單/r/n?/r/n及時(shí)輸入到/r/n?/r/n客響系統(tǒng)中/r/n?/r/n，從工程立/r/n?/r/n項(xiàng)、查勘、/r/n?/r/n設(shè)計(jì)、鋪設(shè)/r/n?/r/n管道、放電/r/n?/r/n纜到裝機(jī)，/r/n?/r/n___無(wú)線/r/n?/r/n市話基站，/r/n?/r/n我放棄了周/r/n?/r/n六、周日的/r/n?/r/n休息時(shí)間/r/n，/r/n?/r/n做大量協(xié)調(diào)/r/n?/r/n工作。在客/r/n?/r/n響中心的大/r/n?/r/n力支撐下，/r/n?/r/n我僅用了_/r/n?/r/n__天的時(shí)/r/n?/r/n間全部完成/r/n?/r/n了這一工程/r/n?/r/n，給了客/r/n戶/r/n?/r/n一份滿意的/r/n?/r/n答卷！/r/n二/r/n?/r/n、大力宣傳/r/n?/r/n電信服務(wù)優(yōu)/r/n?/r/n勢(shì)，鍥而不/r/n?/r/n舍贏得業(yè)務(wù)/r/n?/r/n。/r/n公安局/r/n?/r/n組建四級(jí)網(wǎng)/r/n?/r/n，___m/r/n?/r/n電路改__/r/n?/r/n_m電路，/r/n?/r/n移動(dòng)公司利/r/n?/r/n用雙方領(lǐng)導(dǎo)/r/n?/r/n層的私人關(guān)/r/n?/r/n系，廉價(jià)出/r/n?/r/n租___m/r/n?/r/n電路，公安/r/n?/r/n局通信科人/r/n?/r/n員要求移動(dòng)/r/n?/r/n公司做出租/r/n?/r/n電路的組網(wǎng)/r/n?/r/n方案，這段/r/n?/r/n期間，相互/r/n?/r/n交往密切，/r/n?/r/n在此嚴(yán)峻形/r/n?/r/n勢(shì)下，我作/r/n?/r/n為負(fù)責(zé)該單/r/n?/r/n位電信業(yè)務(wù)/r/n?/r/n的客戶經(jīng)理/r/n?/r/n沒(méi)有退縮，/r/n?/r/n反而更激起/r/n?/r/n了斗志，我/r/n?/r/n一面向公司/r/n?/r/n領(lǐng)導(dǎo)匯報(bào)，/r/n?/r/n贏得領(lǐng)導(dǎo)支/r/n?/r/n持；一面做/r/n?/r/n公安局通信/r/n?/r/n科領(lǐng)導(dǎo)的工/r/n?/r/n作，指出使/r/n?/r/n用移動(dòng)__/r/n?/r/n_m電路的/r/n?/r/n弊端，并宣/r/n?/r/n傳和分析我/r/n?/r/n們中國(guó)電信/r/n?/r/n的優(yōu)勢(shì)。通/r/n?/r/n過(guò)一系列的/r/n?/r/n對(duì)比分析后/r/n?/r/n，公安局領(lǐng)/r/n?/r/n導(dǎo)和通信科/r/n?/r/n相關(guān)人員都/r/n?/r/n表示贊同，/r/n?/r/n對(duì)我的服務(wù)/r/n?/r/n態(tài)度表示滿/r/n?/r/n意，表示如/r/n?/r/n果報(bào)價(jià)合適/r/n?/r/n將愉快地與/r/n?/r/n電信合作。/r/n?/r/n經(jīng)過(guò)我的努/r/n?/r/n力，一舉扭/r/n?/r/n轉(zhuǎn)了被動(dòng)的/r/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